Manage your subscription

#Open the customer portal

1. Click the Veda icon in your menu bar or tray, then Open Veda.
2. Click Settings in the sidebar, then Plan & usage.
3. Click Manage subscription.

Your browser opens the Paddle customer portal. Paddle is Veda's merchant of record — they handle the card, tax and receipts, and we never see your card details. In the portal you can:

• Cancel your subscription.
• Change the card you pay with.
• Download invoices and receipts.

Manage subscription appears on Veda Pro and Veda Max.

#After you cancel

When you cancel, your plan keeps working until the end of the period you've already paid for. Paddle tells Veda's server when the subscription ends; after that, Settings → Plan & usage shows that your plan isn't active, and Veda stops writing until you subscribe again. Your settings, presets, About you and learned style stay on your computer.

#Refunds and billing questions

Your first purchase can be refunded within 14 days — see the refund policy. For a question about a charge, an invoice or a refund, write to support@getveda.app from the address you paid with.

#Changing plans

In Settings → Plan & usage, click Switch to Veda Max (or Switch to Veda Pro). Veda shows what it costs before anything changes:

• Up to Max: you pay for Max for the rest of the current month or year, straight away, and get 3,000 requests a month at once. The unused part of Pro comes off your next bill. Veda shows both amounts before you confirm.
• Down to Pro: it changes now, and the unused part of Max comes off your next bill.

You stay on monthly or yearly billing, with the same card. If the payment doesn't go through, nothing changes. It can't be done in the half hour before a renewal — try again a little later.